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Chat Screen

Want to connect and collaborate with other campaign volunteers in the same place that you canvass (and maybe talk a big game about being at the top of the Rankings)? You can do that in Reach!

Reach has a real-time group chat feature – each campaign has their own “Team Chat” channel which includes all Reach users for that campaign. Each user can even customize push notifications settings for each campaign (which you can edit from the Campaign Drawer) and upload a profile picture to display in Chat (from the User Drawer).

In addition to the Team Chat channel, your campaign admins can add User Groups which will each get their own chat cannel as well. If you’re in a user group which has a chat channel, you’ll see that as an additional channel on the first chat screen or to the left of the chat screen on web.

You can navigate to your campaign’s chat by tapping the “Chat” icon on the bottom right of the navigation bar in the Reach app. If you have unread messages, you’ll see a red dot over the speech bubbles in the chat icon. If you have unread mentions, you’ll see red circle with a white number in it to tell you how many unread mentions you have. If you’re in multiple campaigns, you can also see these unread indicators on the campaign switcher drop-down by tapping your campaign name in the top left corner of the screen.

What can you do in chat?

  • Send new messages, or edit or delete your message after saving if you make a typo! Just long tap on a message you’ve sent to select either the “Edit Message” or “Delete Message” options.
  • Tag other users in chat by using “@Name”.
  • Send pictures or files.
  • React to posts using emojis. Just long tap on a message, and select “Add Reaction”.
  • Send gifs by typing “/giphy” followed by some text describing the gif you’d like to insert. Then you can tap “Shuffle” to keep seeing more options until you find the perfect thing for the occasion and you tap “Send” to add it to the channel or thread.
  • See when other users are typing.

A Note about community guidelines in Chat

Remember, any messages you send in chat need to follow Reach’s Terms of Use, as well as any community guidelines your campaign has established – keep it friendly and clean! Reach Admins and Owners do have the ability to act as chat moderators, and can delete any user’s message in chat by tapping on that message and selecting the “Delete Message” option. Any user in chat can also Flag messages for review by Reach or Block Users whose messages they do not want to see.

Chat Push Notifications

If you are using Reach on a smartphone or tablet and you have given Reach permission to send you Push Notifications, you’ll get a notification every time there is a message in your chat rooms so you don’t miss a beat.

If you’d like to turn off these push notifications, you can do so with individual control of the kinds of notifications you want to receive for each campaign. Just tap your campaign name in the top left to open the Campaign Drawer. Then, tap the blue gear next to the Campaign you want to adjust. You’ll see the Campaign Settings screen. In the “Notifications” section, you’ll see switches that let you turn on/off Chat Messages and Chat Mentions so you can get just the notifications you want.

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