Knowledge Base

Search and browse articles designed to teach you everything there is to know about Reach.


Add and vote on new features and improvements you'd like to see in Reach.

Email Support

Drop us a note and our support team will get back to you as soon as possible.

Live Chat

Chat with the Reach support team right here on the website to help resolve your issue as quickly as possible.

Support FAQs

The admin dashboard is accessible to all campaign “Admins” and “Owners”. It is only available on a desktop-size web browser. Access it by clicking on the campaign name in the top left corner to get to the My Account screen, then clicking on the blue gear icon next to your campaign and selecting “Campaign Admin”. More info here.

What you’re noticing is Reach’s “Privacy Masking” feature. Since we make it so easy for new folks to join your campaign, we have built this privacy masking that prevents the lowest level users from seeing full addresses (we hide building number and apartment number) and from seeing full phone numbers or email addresses unless they are the one who personally collected that contact info.

You can promote users to “Verified Users” and they will no longer be subject to privacy masking. You can learn more about user roles and how to edit them here.

It you’d like us to disable privacy masking entirely for your campaign, that is possible, but this is a safety concern for many campaigns. Contact us to discuss this further.

No! Reach detects when you lose your internet connection and has a robust “Offline Mode” which lets you do just about everything while offline. Changes you make while offline will be automatically synced back when your connection re-establishes. Reach even offers the ability for a campaign to prepare bundles of offline data which users can download to their devices to continue searching while offline. More information about Offline reaching here.

  • Web: Reach will work on any modern web browser. In mobile safari, Reach requires iOS 10.3 or later.
  • iOS: Reach is compatible with iPhone, iPad, and iPod touch. It requires iOS 13.4 or later.
  • Android: Reach requires Android 6.0 or later.