You can cancel at any time after the first month. Just let us know you’re done using Reach by emailing us and we’ll deactivate your campaign.

No problem. Just email us and we can switch your campaign between Basics and Complete or increase/decrease the size of your subscription. Your next bill will reflect the updated subscription.

We know vocabulary can be confusing. We’ve put together this handy article to help you understand what we mean by “Organization”, “Campaign”, and “Plan”. 

At the beginning of each billing cycle, you will receive an invoice based on the size of your Reach campaign. Invoices can be paid via online Credit Card, Debit Card, outgoing (push) ACH Transfer, or Pull ACH transfer. We can set up auto-pay for your account using credit card, debit card, or pull ACH so you don’t have to worry about the invoices.

Any organization admin can log into the Reach admin dashboard and visit the Organization Details page to view and edit their billing contact, download past receipts, and modify payment methods. 

You can download a Reach W-9 for reporting, compliance, and tax purposes here. 

We want to keep Reach as affordable as possible and we don’t want you to have to pay twice for data you’re already paying for elsewhere, so we allow you to bring your own data. We also have relationships and special deals in place with data vendors if you would like to purchase data for use in Reach. More about that here.

We are happy to offer free data processing and upload at the launch of your campaign, and every two months after that. Any data updates before two months have elapsed since your last update will be billed at a rate equal to 1/3 of your monthly subscription fee.

Yes! Data security is a priority for us. All data is encrypted in transit and is accessible only via the app. Read more about data security here.

You always own and control the data that you and your team collect in Reach. We will never share it with any third party without your written permission. For more details, view our standard licensing agreement.

Reach is built by progressives, for progressives. This tool is only available to campaigns who meet certain criteria. More about that here.

No! Reach detects when you lose your internet connection and has a robust “Offline Mode” which lets you do just about everything while offline. Changes you make while offline will be automatically synced back when your connection re-establishes. Reach even offers the ability for a campaign to prepare bundles of offline data which users can download to their devices to continue searching while offline. More information about Offline reaching here.

Reach is a new unique type of canvassing app with a new approach to voter contact. It does some of the same things other apps do, but is divergent in many ways. Read more about this comparison here.

Reach, in its current form, is a canvassing app, primarily used for meeting and gathering data from people in your community and your existing contacts. There is some very basic one-on-one texting and emailing functionality built in, but it is not designed to meet the full texting needs of a modern campaign. If you’re looking for a great texting tool to message all the folks you canvassed with Reach, we recommend you check out the great stuff from our friends at ThruText, Hustle, Strive Digital, and TextOut. 

• Web: Reach will work on any modern web browser. In mobile safari, Reach requires iOS 10.3 or later.
• iOS: Reach is compatible with iPhone, iPad, and iPod touch.requires iOS 10.0 or later.
• Android: Reach requires Android 5.0 or later.