Release Notes

For Users

Improved

• Reach Chat has gotten a major refresh, with a faster, smoother, and better-looking experience all around. The new message overlay pops up when you long press on a message, allowing you to copy message contents, add reactions, and more.

Fixed

• The auth code entry screen was making it hard to tap back to an earlier cell to clear a code.

For Admins

New

• Reach now provides libraries full of default content to help jump-start your Survey Questions, Action Cards, Contact Scripts, and Tags! Just choose “Add from Template” to browse the pre-made content and then select one to customize it and add it to your campaign.
• We’ve made some major improvements to Smart Tags so now the available values are shown in a filterable drop-down when you’re adding criteria rules. This should make it much easier to build smart tags.
• We’ve improved the experience of downloading exports from Reach. Even long-running exports will not timeout and you can come back later to download an export once it is done. You can even re-download any past export.
• Whenever you’re editing tags, contact scripts, action cards, you can now “clone” an existing one to use it as the basis for a new one.
• It is now possible to change the status of Source Tags so you can choose to hide (by setting inactive) even your “Voters” or “Reach Add” tag.

Fixed

• There was a broken link when trying to view “Invited Users” from the Stats tab of the User Drawer. Now it should be working smoothly.
• Saving changes to tags should be smoother.

For Users

Improved

• You can now share Social Media Share actions card content using the default Messages App on iOS.

For Admins

Improved

• It is now possible to make a Social Media Share Action Card without a link, so just a Script will be shared.

Fixed

• When adding template tags to a script on a Social Media Share Action Card, we’ve removed the options to add people-based fields since they would not have worked anyway. You can still add user-based fields as templates.

For Users

Improved

• Push Notifications from Reach now work better! They will appear while you’re using the app, as long as you’re not already on the screen they’re from and when you tap them, they will bring you directly to the correct campaign and screen!

Fixed

• Sometimes, after logging out and logging back, in the main head in the app was too small and the Campaign button was missing.
• On iOS devices without notches, the status bar was jumpy when opening the Campaign Drawer or User Drawer.

For Admins

Nothing in this release.

For Users

New

• Edit voter data directly in Reach! Right from the app, you can now edit a voter’s name, update their address, mark them as deceased, or even add a personal nickname visible to only you. This is a great way to keep the data you’re seeing in Reach as accurate as possible, avoid dead-naming trans voters, and make sure your outgoing messages are addressed properly. Note that changes you make in Reach will not affect official state voter registration records.
• More contact information and filtering options during the Contact Import process.

Improved

• We’ve made the User Profile Edit screen a bit more clear, so it automatically closes when you save your changes and the close button is now labeled “Cancel”
• Tags should always display with more reliable and consistent sorting.

Fixed

• The icons used for Push Notifications on Android were missing! You were probably just seeing a gray circle instead of our friendly logo (affectionately called “Ballie the Ballot”). Well, Ballie’s back, baby!
• We’ve caught a few bits of text that hadn’t been fully translated and translated them.
• We’ve fixed some styling issues on Android around shadows.
• We’ve made some improvements so the list views in Reach render more correctly more often.

For Admins

Fixed

• The character counts of the contact script edit drawer are better.
• Push Notification Targeting drop-down wasn’t working properly. Now it is.

For Users

New

• Multi-Lingual Support! Spanish and French are live now. Let us know if you want to help translate Reach into a new language.
• Redesigned Navigation: Check out the new “My Campaigns” drawer on the left and the new “User” drawer on the right. Access these from most screens in Reach.
• Page Titles and Metadata on Web: Now rather than everything just saying “Reach” in your browser tab bar, it’ll tell you the actual name of the screen you’re looking at.
• Campaign-Switching via Link: Now every URL for Reach includes the campaign’s “slug” so that going to a link for a different campaign will switch you to that campaign if you’re a member of it.
• New URL structure: Reach URLs no longer include the “#” like they used to. They are now simpler and cleaner. Do keep in mind that any links you are using/sharing/posting that included the hash should be adjusted.
• Deep Links and Universal Links: Now, when you click a link to Reach from a device that has Reach installed, it will open directly in the Reach app.

Improved

• We’ve brought back the previous fancy zoom animation when you open an Action Card from the Home Screen. We’ve missed it so.
• All links to Reach no longer include the # that was previously part of them.
• We’ve improved the look of many of the headers throughout Reach so the text is centered better and wraps better.
• On web, many of our modals look better and are sized better.

Fixed

• We’ve made some optimizations to help the Person Profile Screen load more quickly even after many searches.

For Admins

New

• You can now edit your campaign’s slug from the Campaign Settings screen.
• For Person Vocabulary, you can now choose from a drop-down of available options.

For Users

Improved

• It is now possible to sort your Network by “Last Contacted Date” in both directions.
• We’ve improved the way we ask for Image permissions on iOS 14 so we don’t ask for more access than we need to your photos.
• Action Card Titles are a bit bigger and bolder to help them stand out.
• We’ve renamed a few things so “Adding Users” is now referred to as “Inviting Users” to minimize confusions around Adding People and Adding Relationships.

Fixed

• Using Reach on your iPad in Landscape orientation was not working.
• During Contact Import, the “Select” button was missing rare cases.
• On the Action Card details view, the date was not properly centered.
• Trying to use a Network Contact action to email a person was leading to a crash if the contact script didn’t include a subject line,
• Offline Universe blocks on Campaign Cards were accidentally showing the whole description which was taking up too much space.

For Admins

Fixed

• When using pop-ups and drop-downs in Admin the contents of the screen will not shift as the scrollbar hides/shows.
• Date-pickers in Admin should now work more reliably, be more consistent, and look more handsome!
• We’ve removed the double scrollbar on Survey Questions admin.
• We fixed some padding in the Tag Drawer which was looking messy.
• We fixed the behavior of the new “Preferences” section at the top of the Network admin screen when the drawer is open.
• Fixed a rare crash around using Escape to close the Template Tag picker.

For Users

Nothing in this version.

For Admins

New

• New Feature Toggle: Allow adding new people. You’re already familiar with the ability to add new people to Reach (i.e. “Reach Adds”) when you can’t find a person you’ve search for in the campaign’s data set. Well, some campaigns and organizations really want to avoid Reach adds, since they aren’t matched back to the underlying data set, so now it is possible for you to turn the whole “Reach Adds” feature off entirely. When it’s off, your users will not have any way to add new people (unmatched to the your data set) via search or contact import. You can disable or re-enable the feature whenever you want from the redesigned Campaign Settings screen.
• New Billing Admin! You can now add/edit payment methods, change your billing contact, and download receipts of past payments. Any campaign owner will find links to Billing admin from the Organization Details screen.
• Access Reach Help and Live Chat right from Admin! Now anyone using the Admin Dashboard will see a help menu in the top right corner. Use this menu to link straight to our Knowledge Base, Support Email, Feedback Page, and even live support chat right from within the admin dashboard (from 10am-6pm ET)! We can’t wait to talk to you!

Improved

• Redesigned Campaign Settings! It is now way easier and move obvious how to control all the various features of Reach for your campaign. You’ll see toggle switches for all of the Reach features you can control, both from the right column of the Campaign Settings screen, and from each individual feature’s screen. In the left column, we’ve streamlined the fields you can complete and you’ll see a new separate block for “Privacy Settings”.
• Easier export Unique ID controls. Rather than having to keep track of the “Primary Export Column” on the campaign settings screen, we’ve now moved this control to the Export screen where it makes more sense. Now, as you’re pulling each export, you can decide which Unique ID it should include.

Fixed

• We fixed a bug in the template tag picker which was leading to unexpected clicking behavior or sometimes needing more than one click to get the job done. Now, as soon as you click “Copy” for a given template tag, the pop-up will close and you’ll be ready to paste it where it belongs.

For Users

New

• It is now possible to download an encrypted offline data set and use it to keep searching the voter file while offline the same way you’d download a Netflix movie and watch it on a plane!

For Admins

New

• If you’d like to start taking advantage of the offline search features, request an Offline Data set for your campaign using the instructions here.

For Users

New

• On a person’s profile screen, Reach will now show you not only when you last reached the person, but when anyone from your campaign last reached the person and who it was!

Fixed

• Fixed a crash some users were experiencing during contact import.
• Fixed a bug around clearing your profile pic on web.
• On iOS, searched with apostrophes in the name were not returning the correct results.

For Admins

Improved

• Reach will now prevent you from making two tags with the same name, to avoid confusion.

Fixed

• The Survey Question integration mapping modal was sometimes opening without the correct response selected.

For Users

Improved

• We no longer let the iOS Keyboard show predictive address suggestions on the Search by Location field.

Fixed

• Auth Code screen looks less ridiculous on iPad.
• Second attempt to fix home bar spacing on iPhone 12.
• It was possible for the Action Cards details view to be broken if an Action Card was worth 0 points.

For Admins

Fixed

• The type-to-filter drop-downs in Admin were not populating properly for filter with more than 25 items.
• Logging out from the Admin header was not fully working.